ninjafox
Enthusiast
- 772
Rätsel gelöst, offenbar kein Originalakku, sagt zumindest Samsung.
UPDATE: Samsung has contacted me to inform me of the preliminary investigation of the phone/battery. I was told that the battery in question was not a Samsung battery. However, I had never purchased or used a separate battery. The one in the phone had said "SAMSUNG" on it and appeared to me to be OEM. They are going to further investigate how/why this is the case. To be honest with you, I thought they were going to come back and tell me it was my fault for charging the battery overnight and on my bed. I am very confused at the moment...
Despite being very angry and befuddled, I could not speak more of the level of respect, kindness, professionalism, and transparency in the company's communications to me since the event took place. Moreover, Samsung is still going to appropriately take care of me because, as I was told, "they care about their customers and still would like to offer me an act of kindness."
That being said, I am really unsure where to go from here. If I had used a 3rd party battery, I would have contacted the 3rd party, and not Samsung....Considering I never purchased/used a 3rd party battery, I just don't know what to do....Perhaps, just be grateful Samsung is taking care of me, forget about this, and move on--happily that I wasn't REALLY injured, as in the link /u/ixrs [1] posted...